Refund & Cancellation Policy

1. Overview

Because our packages are custom design and development services rather than physical goods, refunds are handled differently depending on how much work has been completed.

2. Before Work Begins

If you cancel within 48 hours of payment and before we've started any design or development work, you're entitled to a full refund minus any payment gateway processing fees.

3. After Work Has Begun

If work has started, we'll assess how much of the project has been completed and issue a partial refund at our discretion, reflecting the value of work already delivered. Once the design phase is complete and approved, refunds are generally no longer available.

4. Completed & Delivered Projects

Once your website has been delivered and approved by you, the order is considered complete and is non-refundable.

5. Custom Amounts & Deposits

Amounts paid via the "Custom Amount" option (deposits/advances) are credited toward your final project cost. Once work tied to that deposit has started, it becomes non-refundable, consistent with section 3 above.

6. How to Request a Refund or Cancellation

Email hello@encrypted.dev or use our Support page with your name, order/payment ID, and reason for the request.

7. Refund Timeline

Approved refunds are processed back to your original Razorpay payment method within 5–7 business days.

8. Contact

Questions about this policy? Email hello@encrypted.dev.